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Shipping and Returns Policy

At Kit Bravo®, we are committed to getting your gear to you as quickly, securely, and sustainably as possible.

Where We Ship From

All orders are shipped from our European base in Barcelona, Spain (EU).

Where We Ship To

We currently ship to most international destinations.

Shipping & Couriers

Order Processing Time

Orders are typically processed and dispatched within 1–4 business days after payment is received.
During peak periods, holidays, or product launches, processing may take slightly longer.

Shipping Methods

We work with trusted courier partners such as DHL, DPD, FedEx, and others to provide safe, reliable, and fully trackable delivery worldwide.
A tracking number will be emailed once your order has been shipped.

Estimated Delivery Times
  • European Union
    • Standard: 2-5 business days after dispatch
    • Express: 1-3 business days after dispatch
  • Outside the European Union
    • Standard: 5-12 business days after dispatch
    • Express: 1-3 business days after dispatch

Delivery times are estimates and may vary based on courier operations, customs procedures, or local conditions.

Shipping Costs

Shipping rates are calculated automatically at checkout based on your delivery location. We continuously review our courier agreements to provide fair and competitive rates worldwide.

Taxes, Duties & Import Fees

Within the European Union

All prices shown on our website include Value Added Tax (VAT) where applicable, unless you have added a VAT number to your account or at checkout. No additional customs duties or import fees apply to EU customers.

Outside the European Union

For customers located outside the European Union, your order may be subject to import duties, taxes, and customs fees charged by your local customs authority.

United States

Orders to the United States ship on a DAP basis, the same as every other destination outside the European Union: any duties, taxes and import fees charged by US customs are payable by the recipient and are not included in your checkout total. The courier will normally contact you before delivery to arrange payment.

Exception: MagStore™ products are not currently available for shipment to the United States. All other KitBravo® lines ship to the US as described above.

All Other Countries – Delivered at Place (DAP)

Orders shipped outside the United States are sent on a Delivered at Place (DAP) basis. Under DAP terms:

  • The buyer is responsible for paying any import duties, taxes, or customs fees charged by their local authorities.
  • These fees are not included in the product price or shipping cost at checkout.
  • The courier (e.g. DHL or FedEx) will typically contact you before delivery to arrange payment of these charges.

If a shipment is refused due to unpaid duties or taxes, the original shipping cost, before mentioned duties or taxes and any return fees will be deducted from your refund.

Tracking & Delivery

Once your order ships, you will receive a tracking email with a direct link to monitor your parcel’s progress.
Tracking updates may take 24-48hrs after dispatch.

If your tracking shows unusual delays or no movement for several days, please reach out to info@kitbravo.net

Our Returns Policy

At Kit Bravo, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

30-Day Satisfaction Guarantee

You may return eligible items within 30 days of delivery for a refund or exchange—no questions asked.

Your statutory right of withdrawal (EU/EEA consumers)

If you are a consumer resident in the European Union, you have a legal right to withdraw from your purchase within 14 calendar days of receiving the goods, without giving any reason. This right exists independently of the commercial return conditions set out below and applies equally to discounted and sale items.

To exercise it, inform us of your decision by an unequivocal statement to info@kitbravo.net before the 14-day period expires. You may use the model withdrawal form set out in Annex I(B) of Directive 2011/83/EU, but it is not obligatory. You then have a further 14 days to send the goods back.

We will reimburse all payments received from you, including the cost of standard delivery, within 14 days of being informed of your decision, using the same means of payment you used. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them. You bear the direct cost of returning the goods, and you are liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Return Eligibility

To qualify for a return:

  • Item must be unused and undamaged
  • Item must be in original packaging with all accessories, manuals, and labels
  • Proof of purchase required (order number or invoice)
  • Returns should be authorised in advance by our team, so we can give you the correct return address. This is a practical step, not a condition: if you are exercising your statutory right of withdrawal, informing us of your decision is enough.

Items that cannot be returned:

  • Custom or special-order products
  • Items that have been used or damaged beyond what is necessary to check them, or that are missing their original packaging. Under the statutory right of withdrawal we will not refuse a return on these grounds: we may instead reduce the refund to reflect any diminished value.

Defective or Damaged Products

Received a defective or damaged item? We’ll make it right.

  1. Contact us within 30 days of delivery at info@kitbravo.net
  2. Include photos of the damage or defect
  3. We’ll provide a prepaid return label (or reimburse your return shipping)
  4. Once received, we’ll send a replacement or issue a full refund—your choice

Beyond that 30-day window your statutory guarantee still applies. As a consumer you are entitled to a legal guarantee of conformity of three years from delivery under Spanish Law 4/2022, which transposes Directive (EU) 2019/771. If a product does not conform to the contract within that period, write to info@kitbravo.net and we will arrange repair, replacement, a price reduction or a refund as provided by law. This is in addition to, and does not limit, any commercial warranty.

How to Start a Return

Step 1: Contact us

Step 2: Include the following:

  • Your order number
  • Which product(s) you’re returning
  • Reason for return

Step 3: Wait for authorisation

  • We’ll reply within 1-2 business days with return instructions and the shipping address
  • Do not send items back without authorisation

Step 4: Ship your return

  • Pack items securely in original packaging
  • Use a trackable shipping method
  • Keep your tracking number

Return Shipping Costs

  • Returns ship to our EU warehouse in Spain
  • Customer pays return shipping
  • Customer is responsible for any customs duties, taxes, or brokerage fees on the return shipment
  • We cannot be responsible for returns held, delayed, or lost due to unpaid customs fees

Defective or damaged items: Kit Bravo covers return shipping costs. We’ll provide a prepaid label or reimburse reasonable shipping expenses.

Refunds

Once we receive and inspect your return:

  1. We’ll email you to confirm receipt
  2. If approved, your refund will be processed within 5-7 business days
  3. Refund will be credited to your original payment method

Please note:

  • Original shipping costs are non-refundable for voluntary returns (they are refunded when you exercise your statutory right of withdrawal, and for defective items)
  • If your order was refused at delivery or returned due to unpaid customs duties or incorrect address, those fees plus return shipping costs will be deducted from your refund
  • Refund timing may vary depending on your bank or payment provider

Exchanges

Want a different size, colour, or product?

Option 1: Quick Exchange (Recommended)

  • Place a new order for the item you want now
  • Return the original item for a refund
  • This ensures fastest delivery and stock availability

Option 2: Traditional Exchange

  • Contact info@kitbravo.net to request an exchange
  • We’ll process your return and ship the replacement once received
  • Note: This takes longer as we wait to receive your return first

Refused Deliveries & Failed Customs Clearance

If a shipment is refused at delivery or returned to us because customs duties weren’t paid:

  • Original shipping fees are non-refundable
  • Any customs duties, taxes, or carrier fees charged to us will be deducted from your refund
  • Return shipping costs charged by the carrier will be deducted from your refund

To avoid this, please ensure you’re available to receive your package and prepared to pay any applicable import duties for your country.

Financiado por la Unión Europea. NextGenerationEU
Ministerio de Industria, Comercio y Turismo Plan de Recuperación, Transformación y Resiliencia