At Kit Bravo, we are committed to getting your gear to you as quickly, securely, and sustainably as possible.

Where We Ship From

All orders are shipped from our European base in Barcelona, Spain (EU).

Where We Ship To

We currently ship to most international destinations.

Shipping & Couriers

Order Processing Time

Orders are typically processed and dispatched within 1–4 business days after payment is received.
During peak periods, holidays, or product launches, processing may take slightly longer.

Shipping Methods

We work with trusted courier partners such as DHL, DPD, FedEx, and others to provide safe, reliable, and fully trackable delivery worldwide.
A tracking number will be emailed once your order has been shipped.

Estimated Delivery Times

European Union
- Standard: 2-5 business days after dispatch
- Express: 1-3 business days after dispatch
Outside the European Union
- Standard: 5-12 business days after dispatch
- Express: 1-3 business days after dispatch

Delivery times are estimates and may vary based on courier operations, customs procedures, or local conditions.

Shipping Costs

Shipping rates are calculated automatically at checkout based on your delivery location. We continuously review our courier agreements to provide fair and competitive rates worldwide.

Taxes, Duties & Import Fees

Within the European Union

All prices shown on our website include Value Added Tax (VAT) where applicable, unless you have added a VAT number to your account or at checkout. No additional customs duties or import feed apply to EU customers.

Outside the European Union

For customers located outside the European Union, your order may be subject to import duties, taxes, and customs fees charged by your local customs authority.

United States – Delivered Duty Paid (DDP)

We ship all US orders on a Delivered Duty Paid (DDP) basis. This means all applicable duties, taxes, and import fees are included in your checkout total. Your parcel will be delivered directly to your door without any additional charges upon arrival.

Our courier partners manage all customs clearance and duty payments on your behalf to ensure a seamless delivery experience.

All Other Countries – Delivered at Place (DAP)

Orders shipped outside the United States are sent on a Delivered at Place (DAP) basis. Under DAP terms:

The buyer is responsible for paying any import duties, taxes, or customs feeds charged by their local authorities.
These fees are not included in the product price or shipping cost at checkout.
The courier (e.g. DHL or FedEx) will typically contact you before delivery to arrange payment of these charges.

If a shipment is refused due to unpaid duties or taxes, the original shipping cost, before mentioned duties or taxes and any return fees will be deducted from you refund.

Tracking & Delivery

Once your order ships, you will receive a tracking email with a direct link to monitor your parcel’s progress.
Tracking updates may take 24-48hrs after dispatch.

If your tracking shows unusual delays or no movement for several days, please reach out to info@kitbravo.net

Our Returns Policy

At Kit Bravo, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

14-Day Satisfaction Guarantee

You may return eligible items within 14 days of delivery for a refund or exchange—no questions asked.

Return Eligibility

To qualify for a return:

Item must be unused and undamaged
Item must be in original packaging with all accessories, manuals, and labels
Proof of purchase required (order number or invoice)
Returns must be authorised in advance by our team

Items that cannot be returned:

Custom or special-order products
Gift cards
Downloadable software or digital products
Items that have been used, damaged, or are missing original packaging

Defective or Damaged Products

Received a defective or damaged item? We’ll make it right.

Contact us within 30 days of delivery at info@kitbravo.net
Include photos of the damage or defect
We’ll provide a prepaid return label (or reimburse your return shipping)
Once received, we’ll send a replacement or issue a full refund—your choice

For defects discovered after 30 days, please see our warranty

How to Start a Return

Step 1: Contact us

Email: info@kitbravo.net

Step 2: Include the following:

Your order number
Which product(s) you’re returning
Reason for return

Step 3: Wait for authorisation

We’ll reply within 1-2 business days with return instructions and the shipping address
Do not send items back without authorisation

Step 4: Ship your return

Pack items securely in original packaging
Use a trackable shipping method
Keep your tracking number

Return Shipping Costs

Returns ship to our EU warehouse in Spain
Customer pays return shipping
Customer is responsible for any customs duties, taxes, or brokerage fees on the return shipment
We cannot be responsible for returns held, delayed, or lost due to unpaid customs fees

Defective or damaged items: Kit Bravo covers return shipping costs. We’ll provide a prepaid label or reimburse reasonable shipping expenses.

Refunds

Once we receive and inspect your return:

We’ll email you to confirm receipt
If approved, your refund will be processed within 5-7 business days
Refund will be credited to your original payment method

Please note:

Original shipping costs are non-refundable (except for defective items)
If your order was refused at delivery or returned due to unpaid customs duties or incorrect address, those fees plus return shipping costs will be deducted from your refund
Refund timing may vary depending on your bank or payment provider

Exchanges

Want a different size, colour, or product?

Option 1: Quick Exchange (Recommended)

Place a new order for the item you want now
Return the original item for a refund
This ensures fastest delivery and stock availability

Option 2: Traditional Exchange

Contact info@kitbravo.net to request an exchange
We’ll process your return and ship the replacement once received
Note: This takes longer as we wait to receive your return first

Refused Deliveries & Failed Customs Clearance

If a shipment is refused at delivery or returned to us because customs duties weren’t paid:

Original shipping fees are non-refundable
Any customs duties, taxes, or carrier fees charged to us will be deducted from your refund
Return shipping costs charged by the carrier will be deducted from your refund

To avoid this, please ensure you’re available to receive your package and prepared to pay any applicable import duties for your country.